The Sprucery

Warranty

Make sure you say “yes!” when we ask you to put your name and contact information in our system! This will help us find you and your purchases easily and can help if a receipt is lost! We also send seasonal and quarterly email reminders about watering and seasonal plant care, to help your plant material thrive in our climate. Please contact us before you remove any plant material from the ground, see below for further details.

 

100% Warranty

For plant material installed by the Sprucery Garden Center, any failed material returned within one year of purchase will be given a 100% warranty on the amount paid for the plant material. There will be one warranty replacement per item purchased per year. Warranty credit can only be applied to plant material, excludes material and labor costs for planting/removal.

 

50% Warranty

For plant material installed by the customer, any failed material returned within one year of purchase will be given a 50% warranty on the amount paid for the plant material. There will be one warranty replacement per item purchased per year. Warranty credit can only be applied to plant material, excludes material labor costs for planting/removal.

 

Installation Warranty

Removal of the dead plant material and installation of the new credited plant material will be charged at 1/4 of the original cost of the new tree. Warranty Credit may NOT be applied to installation services.

 

If the dead plant material is a shrub or tree, please send us 2-3 photos of the plant material before attempting to remove it from the ground. You can send these to [email protected] and we will guarantee a response within 72 hours. We want to make sure we give these living items as much chance to thrive as possible before removing them from the ground. You can also utilize this email for any concerns on plant material that may not be dead yet but you need help diagnosing.

Make sure you say “yes!” when we ask you to put your name and contact information in our system! This will help us find you and your purchases easily and can help if a receipt is lost! We also send seasonal and quarterly email reminders about watering and seasonal plant care, to help your plant material thrive in our climate. Please contact us before you remove any plant material from the ground, see below for further details.

 

100% Warranty 

For plant material installed by the Sprucery Garden Center, any failed material returned within one year of purchase will be given a 100% warranty on the original cost of the plant material. There will be one warranty replacement per item purchased per year. Warranty credit can only be applied to plant material, excludes material and labor costs for planting/removal.

 

 

50% Warranty

For plant material installed by the customer, any failed material returned within one year of purchase will be given a 50% warranty on the original cost of the plant material. There will be one warranty replacement per item purchased per year. Warranty credit can only be applied to plant material, excludes material labor costs for planting/removal.

 

 

Installation Warranty

If the failed plant material needing to be returned, was installed by The Sprucery Garden Center, then removal of the dead plant material and installation of the new credited plant material, will be charged at 50% of the original cost of installation for the new plant material. Warranty Credit may NOT be applied to installation services.

 

 

If the dead plant material is a shrub or tree, please send us 2-3 photos of the plant material before attempting to remove it from the ground. You can send these to [email protected] and we will guarantee a response within 72 hours. We want to make sure we give these living items as much chance to thrive as possible before removing them from the ground. You can also utilize this email for any concerns on plant material that may not be dead yet but you need help diagnosing. 

 

Example: Customer buys a tree for $1,000. The planting and warranty are $500. The tree is returned within a year for 100% credit of $1,000. A new $1,000 tree is picked to replace the dead one and planting will now be charged at $250. This includes removal of the dead plant material and installation of the new plant material. 

 

 

Anything purchased with Garden Center credit will not be returnable for any future credit. 

 

This return policy excludes Annuals and Vegetables. 

In-store Credit vs. Refund 

Any failed plant material that has left the Garden Center and needs to be returned, will be credited as Sprucery Garden Center in-store credit. Refunds will only be given if the plant material has not left the Garden Center. Large cash refunds (anything over $500) will be refunded by check and can take 10-14 days to receive.

 

 

Non- Plant Material Refunds

All returned items, non-plant material related, will be credited as Sprucery Garden Center in-store credit at 100% of the amount paid for the item. So long as it is returned within 60 days of purchase and is brought back with a receipt, or the purchase can be found in our system. If no receipt is present and the purchase cannot be found in our system, Sprucery Garden Center in-store credit will be 50% of the price paid for the item. 

 

 

Wholesale Returns

No refund will be given on items purchased at wholesale pricing or installed by a landscaping company outside of The Sprucery Garden Center. Please contact your Landscaper for any issues regarding plant material and/or installation refunds and warranty. 

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