Warranty Claim

WARRANTY: The Sprucery Garden Center complies with the Federal & State Agriculture Department regulations to ensure that our plant material is in good condition and apparently free from insect and plant diseases. Our staff works diligently to ensure the continued success of all plant life, but we of course do not have control over the plants’ success after it has left our facility. Therefore, we need you to do your due diligence in properly caring for your plant material. There is a one-year warranty on Trees, Shrubs and Perennial Grasses INSTALLED by The Sprucery. That warranty covers 100% of the amount spent on plant material and this will be given toward the re-purchase of a replacement plant at equal or greater value. Replacement plant material DOES NOT come with a warranty. Absolutely NO cash refunds. Services are NOT warrantied (yes, if you want your plant re-planted by The Sprucery you will have to pay a reduced labor fee). The guarantee only applies if the plant is DEAD or if the LONG-TERM aesthetics is irreparably compromised. Please send ALL warranty claims to warranty@thesprucery.com and we will respond to you in a timely manner. (Please Note: During the growing season, wait time for responses & replacement plants may be longer than expected due to the volume of customers in the office. Thank you for understanding.) There is a 50% warranty until Oct. 31st of the year purchased on Trees, Shrubs and Perennial Grasses NOT PLANTED by The Sprucery. Replacement plant material DOES NOT come with a warranty. Absolutely NO cash refunds. EXAMPLE: You purchased a rose bush at $44.99, took it home and planted it. It, for any reason, died. You brought in a photo of the dead plant material and received $22.50 in credit towards the RE-PURCHASE of something priced at $44.99 or greater. You may NOT use the $22.50 towards the purchase of something less than the original $44.99. Warranties DO NOT extend to plants left in containers or planted in containers, living X-Mas Trees, Perennials, Annuals, Japanese Maples or Collected Aspens EVEN IF planted by The Sprucery. There is NO warranty on plant material sold at wholesale pricing or items sold at a discount of 20% or greater. All plant material is LIVING. It may show differences in appearance due to… planting shock, drought, etc. In instances where the plant can make a full recovery, it WILL NOT be covered under warranty. ALL WARRANTIES MUST BE APPROVED BY MANAGEMENT If you have a warranty claim please attach a photo and a copy of your receipt.
  • Max. file size: 64 MB.
  • Max. file size: 64 MB.
  • Max. file size: 64 MB.
  • Max. file size: 64 MB.
  • Max. file size: 64 MB.
  • This field is for validation purposes and should be left unchanged.